Privacy Policy
1st Call Engineers Ltd ("we", "us", or "our") is committed to protecting your personal
information. This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you visit our website
www.1stcallengineers.co.uk
or use our plumbing and heating services.
1. Who We Are
2. Information We Collect
- Identity data: Name
- Contact data: Email, phone number, address
- Technical data: IP address, browser, device info
- Usage data: Website interaction data
- Communications data: Messages via forms/email
- Financial data: Processed securely (we don’t store card details)
3. How We Collect Your Information
- Contact/quote forms
- Phone calls or emails
- Cookies and tracking technologies
- Third parties like Google Analytics
4. How We Use Your Information
- Respond to enquiries and provide quotes
- Deliver plumbing, heating, and gas services
- Send appointment updates and reminders
- Process payments and invoices
- Comply with legal obligations
- Improve website performance
- Send marketing (with consent)
5. Legal Basis for Processing
- Contract: Service delivery
- Legal obligation: Regulatory compliance
- Legitimate interests: Business improvements
- Consent: Marketing communications
6. Sharing Your Information
We do not sell your data. We may share it with:
- Service providers (payments, scheduling)
- Professional advisers
- Regulatory bodies (e.g. Gas Safe)
- Google Analytics (anonymised)
7. Data Retention
- Customer records: 6 years (HMRC)
- Gas Safety records: 2 years
- Website enquiries: 2 years
- Marketing data: Until unsubscribed
8. Your Rights
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent anytime
To exercise your rights, email
info@1stcallengineers.co.uk.
You can also complain to the
ICO.
9. Data Security
We implement appropriate security measures to protect your data. Access is limited to
authorized personnel only.
10. Third-Party Links
Our website may contain third-party links. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this policy occasionally. Updates will be posted with a revised date.
